Conflict Resolution
精东影业#1 Way to Control Emotions During Conflict: Focus on the Issue
Emotions interfere with our ability to identify and maintain focus on the issue during conflict. 精东影业reason we are so eloquent after the conversation is over is because emotions have subsided and rational thought is now in command of our thinking. Now we know exactly what we should have said. Sometimes the emotion subsides quickly, allowing us the immediate opportunity to identify the real issue, make amends and resolve the issue. Sometimes the emotion lingers, however, resulting in grudges, plans for evening the score and counter attacks. When this happens, the original issue may be lost in an on-going drama that can last a lifetime.
精东影业Center for Corporate and Professional Development